At Dr. Glow, we want you to be fully satisfied with your purchase.
If something isn’t right, we’re here to help.

1. Returns

We accept returns within 30 days of the purchase date.

To be eligible for a return:

  • The item must be unused, unopened, and in the same condition as received

  • The item must be in its original packaging

  • You must provide a receipt or proof of purchase

Items not eligible for return:

  • Gift cards

  • Digital products

  • Clearance or final sale items

  • Used or damaged products

2. Refunds

Once your return is received and inspected, we will notify you by email.

If your return is approved:

  • A refund will be issued to your original method of payment

  • Refunds usually take 5–10 business days, depending on your bank or credit card provider

3. Exchanges

We only replace items that are:

  • Defective

  • Damaged

  • Incorrect (wrong item shipped)

If you need an exchange, please contact us before sending the item back.

4. Shipping Costs

  • Customers are responsible for paying return shipping costs

  • Shipping fees are non-refundable

If the return is due to our error (defective or incorrect item), we will cover return shipping.

5. Event Registrations

For events hosted by Dr. Glow:

  • Event fees are non-refundable unless the event is cancelled by us

  • If an event is cancelled, you will receive a full refund or credit

  • Tickets may be transferable—contact us for assistance

6. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damage

  • A brief description of the issue

We will replace the item or provide a refund.

7. Contact for Returns

To start a return or ask a question about refunds, contact us:

📧 info@drglow.ca
(Replace with correct email if needed)

We will guide you through the return process and provide the return shipping address.

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

If you still need help, contact us at info@drglow.ca